Shipping and DeliveryDelivery Shipping (package 0-2 kg) within the Netherlands is charged at a flat rate of €3,80 (delivery in 1-2 working days). Shipping is free for orders above €50 within the Netherlands.
For Worldwide Shipping Flat rate:
|Germany||0-2 kg||€ 7.00|
|Belgium, Luxemburg||0-2 kg||€ 8.00|
|Denmark, France, United Kingdom, Italy, Austria, Sweden||0-2 kg||€ 9.00|
|Spain||0-2 kg||€ 10.00|
|Finland, Ireland, Poland, Norwegian, Switzerland and Portugal||0-2 kg||€ 11.00|
|Australia, Brazil, Canada, Israel, New Zealand, UN Emirates, United States||0-2 kg||€ 13.00|
|Hongkong, Indonesia, Japan, Malaysia, Singapore, Taiwan, South Korea||0-2 kg||€ 13.00|
For certain items, when shipping costs may not
be sufficient to cover the shipping cost, we will contact you about the
shipping method. Small packages, which will fit in a post box, are shipped
without Track & Trace, but larger packages will use Track & Trace. The
payment of duties or local charges imposed will be the responsibility of the
buyer and we cannot be responsible for delays in deliveries, where goods are
held by the local customs authorities.
Returned items must be new, unworn, unwashed and undamaged to be eligible for exchange with all tags and in the original sealed* plastic bag. Items returned without prior notice or in a condition unacceptable for resale will not accepted. *The plastic bag may be opened and resealed.
You can return items within 10 days after receipt of your order. Please fill the return form here www.woodlandtale.com/return. The customer must deliver the items to be returned to a shipping agent of their choice, not later than 10 days after they have received them and should have a receipt to that effect. If more than 10 days have elapsed, since the receipt of your purchase, no refunds or exchanges can be made.
You should send the products you wish to return to:
Zaandam - The Netherlands *
*The address above is not visiting-address.
After receiving the items, which meet the above conditions, we will refund your money within 7 business days. Uncollected packages If the shipping agent is unable to deliver the items that you have purchased as a result of your unavailability at the time of delivery and/or inaccuracies in the details provided by you to Woodland Tale or the shipping agent, we may charge you with additional shipment and service costs. Shipping costs for the return of uncollected packages will not be paid by us and we will charge you for any additional shipping and administrative costs. For more information please contact us via our e-mail firstname.lastname@example.org